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How to Request an Investigation

INVESTIGATIONS INTO A COMPLAINT ABOUT A SERVICE PROVIDED BY A CHILDREN'S AID SOCIETY
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The Ontario Child Advocate has the authority to investigate matters that comes to his or her attention from any source that concerns a child or group of children and the services they receive from a children’s aid society - with some exceptions.

FIRST STEPS:

If you have a complaint about a service you have sought or received from one of Ontario's children's aid societies, you must take one of these two steps before requesting an investigation from the Advocate's Office:

Make a complaint in writing to your local children’s aid society. 

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For a list of children’s aid societies and their addresses, click below:
VIEW LIST

OR

Make a complaint in writing to an independent adjudicative tribunal: the Child and Family Services Review Board. (Visit the Child and Family Services Review Board's website) 

NEXT STEPS:

If the issue is not resolved after taking these steps, you may, in some cases, request an investigation from the Advocate’s Office. Call us at 1-800-263-2841 or download the form below.

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IMPORTANT NOTE:

The Advocate’s Office cannot proceed with an investigation if the complaint falls within the category of something that only the Child and Family Service Review Board can decide. These situations include:

  • You were not given a chance to be heard when you raised your concerns
  • You were not given a chance to be heard when decisions that affected your interests were made
  • The children’s aid society did not give you reasons for its decisions that affect your interests
  • The children’s aid society refused to proceed with your complaint
  • The children’s aid society did not follow its complaint review process or timeline
  • You are a foster parent and would like a review of the decision of a children’s aid society to remove your foster child who is a Crown Ward and has been with you for at least 2 years.
  • You would like a review of the decision of a children’s aid society to refuse to allow you to adopt a particular child
  • You would like a review of the decision of a children’s aid society to remove a child placed with you for adoption
  • You believe your CAS file is inaccurate. If this is the case, you need to go through the internal complaint process of the children’s aid society before making an application to the Child and Family Services Review Board.
CHILDREN'S RESIDENCE INVESTIGATION
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The Provincial Advocate for Children and Youth has the authority to investigate any matter that comes to his or her attention from any source that concerns a child or group of children and the services they receive from a residential licensee where a Children’s Aid Society is the placing agency.

FIRST STEP:

If you have a complaint about a residential service provider you must first make a complaint using the internal complaints process. An example of a complaint form that you can use can be found below.

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SECOND STEP:

If you are not satisfied with how the residential service provider handled the complaint, you may make a complaint to the Ministry of Children and Youth Services. We've created a complaint form that you can use to do this and it can be found below.

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THIRD STEP:

If your problem is still not resolved you may request an investigation from the Advocate’s Office. To request an investigation, you can call us at 1-800-263-2841 or use the form below.

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