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The Advocate's Office is committed to protecting your privacy and any personal information you share with us online. This privacy statement will explain what information we collect when you visit our website and how we use it.

The Advocate’s Office is an independent Office of the Legislative Assembly of Ontario. The collection, use and disclosure of any personal information is protected by the Provincial Advocate for Children and Youth Act, 2007. When you surf on our website, we collect only the personal information you choose to share with us.


Our website uses cookies. Cookies save information like your name, email address, home address or telephone number. Cookies can be turned off or on in your browser. It is your decision if you want to use cookies or not. Cookies are kept on your own computer’s hard drive.


When you visit our website, we track which pages you visit, how often you visit and your computer’s IP address.

An IP address is a number that identifies your computer. It’s like your computer’s address. We keep track of this information using Google Analytics.

This helps us to make our website better for people who use it, like yourself.

If you do not want our cookies to collect information about how you use our website, you can block them by turning them off in your browser. Just go to the “Help” menu on your browser to learn how.


We also collect personal information through our email submission form. The information you provide on this form is viewed only by authorized Office staff. We do not sell or give your information to anyone else.  When you contact an Advocate through our website, we use the information you provide to respond to your concern. If you feel uncomfortable contacting us using an online form, there are many other ways you can reach an Advocate.  See the “It is your choice!” section below.


If you prefer not to contact us online, you can phone, send us mail, send a fax or visit us in person.

If you want to get in touch with an Advocate, you can call us between Monday to Friday from 9 a.m. to 5 p.m. Toll-free: 1-800-263-2841 or TTY: (416) 325-2648.

If you want to visit our office or send us mail or a fax, we have two locations:


401 Bay Street, Suite 2200
Toronto, Ontario M7A 0A6

Our Toronto Fax number is: 416-325-5681

Thunder Bay

Unit 3 - 905 Victoria Ave E.
Thunder Bay, Ontario P7C 1B3

Our Thunder Bay Fax number is: 1-807-625-6351



We will not try to identify people who use our website unless we are required to because of a police investigation. We have security policies and procedures in place to help protect any information you provide us from being stolen. We make every possible effort to ensure that your personal information is protected from loss, unauthorized access, disclosure, copying or unnecessary destruction.  There is limited access to our offices where information is stored, filing cabinets are locked and we use a secure server and individual passwords to protect electronic information.


If you have questions about our privacy policy, you can contact us at